Support Article: Autosupport

20-Feb-2017

Reveal 1.2.0 and later come with an autosupport feature that interacts with Bit Lasso cloud services in the following ways:

  1. Checking for new versions of Reveal (so that you will know when an improved version becomes available)
  2. Sending usage statistics to Bit Lasso (counters, database size information, which features you try, etc.)
  3. Sending crash data to Bit Lasso (to help Bit Lasso track down and fix bugs faster)

The goal of these features is enable Bit Lasso to build the best products and fix bugs rapidly, so that you get the best possible experience.

Information such as your file names, slide contents, folder names are not included in any of the above information. Bit Lasso understands that your slides often contain your most confidential information.

During the public beta release of Reveal (through June 1, 2017), these features are turned on and cannot be disabled without a license key. That's the quid pro quo—you get to try cool new software, and Bit Lasso gets diagnostic and usage information to improve the product quality and feature set, which benefits everyone using Bit Lasso Reveal.

Customers who purchase a license key during the public beta can disable these features from the Preferences dialog (shown at right).

Future versions of the software will include the capability to send "support bundles" manually, so that it is convenient to send debug data to Bit Lasso during a support incident.

You can inspect the contents of what is sent to Bit Lasso with standard networking tools. Here is an example piece of crash information:


Process: RevealHelper [21203]
Path: /Library/Application Support/Bit Lasso Reveal/*/RevealHelper.app/Contents/MacOS/RevealHelper
Identifier: com.bitlasso.RevealHelper
Version: 1.1.2 (2764)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: RevealHelper [21203]
User ID: 504

Date/Time: 2017-02-12 07:03:11.364 -0500
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: 8237EDE5-A324-E129-B3ED-895741CB63D4


Time Awake Since Boot: 1600000 seconds

System Integrity Protection: enabled

Crashed Thread: 4 Dispatch queue: Slide Processing :: NSOperation 0x7fc756a19280 (QOS: USER_INTERACTIVE)

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
abort() called
terminating with uncaught exception of type exceptions::cantopen: unable to open database file

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff88b46f72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff88b463b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff973fd1c4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff973fc68c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff973fbed8 CFRunLoopRunSpecific + 296
5 com.apple.HIToolbox 0x00007fff8baf4935 RunCurrentEventLoopInMode + 235
6 com.apple.HIToolbox 0x00007fff8baf476f ReceiveNextEventCommon + 432
7 com.apple.HIToolbox 0x00007fff8baf45af _BlockUntilNextEventMatchingListInModeWithFilter + 71
8 com.apple.AppKit 0x00007fff959f3df6 _DPSNextEvent + 1067
9 com.apple.AppKit 0x00007fff959f3226 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
10 com.apple.AppKit 0x00007fff959e7d80 -[NSApplication run] + 682
11 com.apple.AppKit 0x00007fff959b1368 NSApplicationMain + 1176
12 com.bitlasso.RevealHelper 0x000000010925d759 main + 73
13 libdyld.dylib 0x00007fff843b15ad start + 1

If you have any questions, please write to support@bitlasso.com


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